ARTIST LIAISON SUPPORT (UK)

Starting: Immediate

Type: Full Time

Location: Reigate, United Kingdom

Qualification: Entry Level

Report to: Business Development Manager

Music Gateway is a global online platform designed to curate products & services that both empower and educate the industry. With a creative marketplace designed to improve people’s music and build their network, sync representation to help people get their music in TV & film and a file storage system for each member to professionally store and manage their music it is one of the most exciting hubs in the industry for emerging and established artists, producers, labels, publishers and more.

This is the perfect job for someone who has experience in Customer Service or Receptionist work and is interested in getting involved in the music industry and learning more about the different trades before developing their career.

Detailed Job Description/ Responsibilities:

Service & Admin Responsibilities:

• Acting as the first point of contact; dealing with correspondence and phone calls; delegating incoming emails to correct departments
• Managing the member CRM Database
• Ticket / Support Management
• Implementing and maintaining procedures / administrative systems
• Monitoring customer engagement on Knowledge Base
• Platform-use Guidance
• General reporting to CSM

Assisting the CEO & COO;

• Managing diaries and organising meetings and appointments
• Booking and arranging travel, transport and accommodation
• Management of miscellaneous issues
• Organising & managing filing
• Arranging social events for both clients and the team

Desirable Competencies/Skills:

• Mad about music!
• Proactive with a can-do attitude
• Excellent organisational skills and attention to detail
• Professional manner and great communication skills
• Responsive with the ability to efficiently multitask
• Readiness to be contacted out of office hours
• Ability to handle confidential matters with discretion

Why join us?

We love technology and our team are absolutely mad about music. We’re passionate about helping support artists in their career and deliver results. This role will absolutely challenge you and provide the right candidate with incredible opportunities to learn about many key areas within the music industry and give you amazing insight into the world of music. We’re a deeply experienced team and can offer a really competitive package alongside training and a really fun working environment.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Required)

Location:

• Reigate (Preferred)

Language:

• English (UK) (Required)

Flexible Working Options Available:

• Part-time
• Compressed hours
• Flexitime