Music Industry Jobs

BILINGUAL (GERMAN) ARTIST SERVICES REPRESENTATIVE (UK)

CD BABY

Salary: Competitive
Closes: 28 October, 2019

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Position: BILINGUAL (GERMAN) ARTIST SERVICES REPRESENTATIVE
Employer: CD BABY
Location: LONDON, UK
Category: ARTIST SERVICES
Salary: COMPETITIVE
Closing Date: AUGUST 23RD 2019

 

Are you passionate about music? Join the best team in the independent music world! CD Baby (part of AVL Digital, a Downtown Music Holdings company) is now searching for Artist Services Representative roles based in the UK.

EXPERIENCE REQUIRED:

  • Minimum 1-year customer service-related experience

RESPONSIBILITIES / TASKS:

  • Answer all artist and customer enquiries via email/telephone regarding accounts, album sign-ups and orders
  • Respond to all incoming calls/emails directing them to the appropriate stakeholders within the organisation
  • Accurately complete data entry and enter new prospects/clients into computer systems
  • Enter transactions into computer systems which will generate mailings to prospects/clients
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies at all times
  • Other ad hoc duties and special projects as assigned

QUALIFICATIONS / PREFERRED SKILLS:

  • Excellent interpersonal, written and verbal communication skills
  • Professional and courteous telephone manner
  • Proficient computer skills / accurate typing skills of 30-40 wpm minimum
  • Team player with the ability to multitask and work independently
  • Ability to work in a fast-paced environment whilst maintaining attention to detail and accuracy
  • Responsible, organized and calm under pressure
  • Good punctuality with flexible approach to working hours
  • Copyright and music publishing knowledge a plus
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
  • Bilingual: English + German required

EDUCATIONAL REQUIREMENTS:

  • University degree or equivalent required
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