Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more.
Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year.
Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Come innovate with the Amazon Music team!
This role will own the merchandising strategy for bringing Prime members into Amazon Music and retaining them, including customer segmentation, testing, analyzing and reporting on the results, and creating best practices to be used globally. This role will also work closely with our product teams to drive improvements to our merchandising systems, which are unique to the Amazon Music app. A successful candidate will have a passion for understanding customer behavior and be able to communicate this to stakeholders on the business and product teams. They will have an interest in testing, from creating the testing plan to communicating the results upwards and using the data to inform future business decisions. And, as we are a global organization, this role will also work regularly with our global counterparts in creating and sharing best practices. The ideal candidate will be highly organized, have strong communication skills, be comfortable with ambiguity, and have the creativity to challenge our status quo.
KEY RESPONSIBILITIES:
- Plan, coordinate, execute, and communicate in-app merchandising and outbound campaigns to drive Prime member usage of Amazon Music and improve Amazon Music KPIs.
- Analyze results of testing, communicate learnings upwards and internationally, and use the data to drive future tests
- Document results and share best-practices across Amazon Digital Music’s worldwide organization
- Partner with technical and business teams to drive system improvements within the Amazon Music apps and some Outbound channels
- Own multiple team KPIs for customer engagement, developing strategy to drive results over short and long-term
- Manage content merchandising workflows and create new ones where needed
BUSINESS SKILLS NEEDED:
- A tenacious self-starter who can serve as a strong advocate for our customer and our business
- Possess exceptional marketing, merchandising and project management skills
- Strong communication skills, both written and verbal
- Capable of handling multiple projects at once amidst rapidly-changing priorities and comfortable dealing with ambiguity
- Ability to be successful both as an individual contributor and in a team environment, and also will be able to perform at both strategic and tactical levels
- Ability to manage a wide range of responsibilities, thrive on solving challenging problems, and not be afraid to challenge the status quo
- Passion for music and technology and the confluence of the two
BASIC QUALIFICATIONS:
- 3 to 5 years of relevant work experience in online marketing, site merchandising, or content management.
- Demonstrated success in delivering results in a fast-paced, rapid-growth environment
- Highly organized and detail-oriented
- Excellent communication, presentation, and interpersonal skills
Preferred Qualifications:
- Strong analytic and quantitative skills – ability to use data to develop and optimize merchandising programs.
- Proven track record of creating customer segmentation and executing testing plans
- Experience managing, analyzing, and communicating relevant results upwards
- Familiarity with SQL and data extraction
- High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
- Experience managing large scale marketing programs and writing customer-facing content
- Experience working in the music industry including a knowledge of current trends and history in music, the music industry, and digital music
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
BASIC QUALIFICATIONS
- 3+ years of marketing experience
- Experience using data and metrics to measure impact and determine improvements
- Experience using Microsoft Excel to manipulate and analyze data
- 3 to 5 years of relevant work experience in online marketing, site merchandising, or content management.
- Demonstrated success in delivering results in a fast-paced, rapid-growth environment
- Highly organized and detail-oriented
- Excellent communication, presentation, and interpersonal skills
PREFERRED QUALIFICATIONS
- Strong analytic and quantitative skills – ability to use data to develop and optimize merchandising programs.
- Proven track record of creating customer segmentation and executing testing plans
- Experience managing, analyzing, and communicating relevant results upwards
- Familiarity with SQL and data extraction
- High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
- Experience managing large scale marketing programs and writing customer-facing content
- Experience working in the music industry including a knowledge of current trends and history in music, the music industry, and digital music
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
